Salus Technologies Inc. - Issue with Increased Latency in API, Web and Mobile Apps – Incident details

Under maintenance

Issue with Increased Latency in API, Web and Mobile Apps

Resolved
Degraded performance
Started over 1 year agoLasted 1 day

Affected

Web Portal

Degraded performance from 1:53 PM to 3:16 PM

API

Degraded performance from 1:53 PM to 3:16 PM

Updates
  • Resolved
    Resolved

    Web, API, and mobile application performance is at nominal rates.

  • Monitoring
    Monitoring

    The system has recovered to nominal performance levels, but the root cause of the issue remains.

  • Identified
    Identified

    We have identified that the issue was caused by the caching layer being restarted, and causing a cascade of failure to our API. This resulted in services being restarted and high latency being observed.

  • Investigating
    Investigating

    We are currently investigating this incident.