Salus Technologies Inc. - Issue with Increased Latency in API, Web and Mobile Apps – Detalles del incidente

Mantenimiento

Issue with Increased Latency in API, Web and Mobile Apps

Resuelto
Rendimiento degradado
Iniciado el hace más de 1 añoDuró 1 día

Afectado

Web Portal

Rendimiento degradado de 1:53 PM a 3:16 PM

API

Rendimiento degradado de 1:53 PM a 3:16 PM

Actualizaciones
  • Resuelto
    Resuelto

    Web, API, and mobile application performance is at nominal rates.

  • Supervisando
    Supervisando

    The system has recovered to nominal performance levels, but the root cause of the issue remains.

  • Identificado
    Identificado

    We have identified that the issue was caused by the caching layer being restarted, and causing a cascade of failure to our API. This resulted in services being restarted and high latency being observed.

  • Investigando
    Investigando

    We are currently investigating this incident.